† Although we endevour to connect you to the right person at every contact, if your case/account manager is on the phone, away from their desk, experiencing technical issues or out of the office this may not always be possible. We promise that our entire team will still be able to assist with most questions, in the case of a more complex issue our team may arrange for a callback from your case/account manager. Web Calls are anonymous communications, in for this type of contact the first available agent will respond.

In rare circumstances, if our lines are all engaged, the call will be transfered to an external provider to take a message. Please note that they will not have access to your file with us or be able to view your Caller ID.

†† We always try to accomodate the majority of requests for bespoke packages, in some circumstances where this is not possible, we will offer a solution as close to the request as possible. In the case of a price adjustment, this will be done on a case by case basis on what options and services being provided and in line with the information held within the client file.